“Atlas worked closely with both Equip4work and our website designer to deliver a great solution to build and expand our business.”
Derek Hutchinson, Managing Director, Equip4work
Online retailer uses Atlas to integrate dotcom and back office systems
An essential element of every online retailers infrastructure is the ability to synchronise data between its back office and web sales environments.
It’s a two way problem because the etailer needs to ensure that up to date and accurate product information exists in the web sales environment, while also needing to process orders, adjust stock and manage deliveries highly efficiently.
www.equip4work.co.uk is a B2B etailer offering a huge range of essential workplace equipment all at highly competitive prices.
In the fast moving world of online retailing manual order processing would be inefficient and costly, requiring an ever expanding workforce to rekey orders from the website into the back office system.
It was vital for Equip4work to find the right solution to electronically integrate its web orders into its Sage back office system.
Atlas, an approved Sage developer and ebusiness specialist, provided the solution.
The details of every online order are imported electronically into Equip4work’s Sage system automatically. This process, managed manually, would take office staff several hours each day, with inevitable keyboard errors and the potential for costly problem resolution down the line.
The Atlas solution not only inputs the web orders, it automatically creates new customer accounts from the web directly into Sage, making it highly flexible and scaleable as Equip4work’s business grows.
With the automation taken care of, the etailer can turn its focus to growth and service, free of the constraints that manual processes with inherent costs and risks bring.
Equip4work Managing Director Derek Hutchinson said: “I am delighted with the outcome and a return on investment of just four months. Before, two people spent three hours each per day manually transferring customer orders from our website and the workload was growing.
“Atlas worked closely with both Equip4work and our website designer to deliver a great solution on which to build and expand our business.”
Atlas’ Senior Consultant. Andrew Leng said: “We really enjoy helping organisations to integrate disparate systems and seeing our technology delivering tangible business benefits .